Reach Wildz customer service
The Wildz customer service is available 24 hours a day, 7 days a week. You can contact support via two channels: live chat directly on the Wildz website or by email.
Live chat is the fastest way to get answers to your questions. Email support allows you to ask detailed questions and receive written confirmations.
- Live chat: Available in the Wildz app or on the website
- Email: [email protected]
- Phone: +35621336355 (operator main line)
- Availability: 24/7
- Language: German customer service available
Support for frequently asked questions
You may find answers to many frequently asked questions on the Wildz website itself before contacting support. Live chat can help quickly with account issues, payment questions or technical errors.
- Account access and login
- Deposit and withdrawal issues
- Bonus questions and wagering requirements
- Technical errors whilst playing
- Verification and account confirmation
- Problem gambling and self-exclusion
The company behind Wildz
Wildz is operated by Rootz Ltd., a company registered in Malta. The operator is licensed by the Joint Gambling Authority of the States (GGL) in Germany.
| Information | Details |
|---|---|
| Operator | Rootz Ltd. |
| Registration number | C 83903 |
| Year founded | 2018 |
| Licensing | GGL (Joint Gambling Authority of the Länder) |
| Licence number | Ref. no. 208.1.1-02254-Rootz Ltd. |
| Licence valid since | 15. September 2022 |
| Scope | Casino only (slots) |
| Headquarters | Ewropa Business Centre, Level 3-701, Dun Karm Street, Birkirkara, BKR 9034, Malta |
Operator contact addresses
Rootz Ltd. provides several contact addresses. The following email addresses can be used for various enquiries:
| Enquiry | Contact |
|---|---|
| Customer service and support | [email protected] |
| General enquiries | [email protected] |
| Feedback | [email protected] |
| Phone | +35621336355 |
This page and the operator
This is an independent information page about Wildz. It is not operated by the operator Rootz Ltd. and is not authorised or controlled by Wildz. This page contains objective information about the Wildz service, the operator's contact details and important facts on licensing and player protection.
All contact details provided on this page are from the Wildz operator Rootz Ltd. and should represent current and reliable channels to reach customer service.
FAQ
How can I contact Wildz customer service?
You can reach Wildz 24/7 via live chat on the website or app, and by email at [email protected]. For general enquiries or feedback, you can also use [email protected] or [email protected].
Who operates Wildz?
Wildz is operated by Rootz Ltd., a company based in Malta (registration number C 83903). The operator has been active since 2018 and holds a licence from the Joint Gambling Authority of the States (GGL) in Germany since 15 September 2022.
Is Wildz licensed?
Yes. Wildz is operated under GGL licence number Ref. no. 208.1.1-02254-Rootz Ltd. The licence was granted on 15 September 2022 for virtual slot games nationwide and is based on the German Gambling State Treaty (GlüStV 2021).
Is this page run by Wildz or Rootz?
No. This is an independent information page and is not run by Wildz or Rootz Ltd. The page provides objective information about the operator, licensing and support channels. All contact details come directly from the operator.
Can I reach Wildz support by phone?
35621336355 is the number for operator Rootz Ltd. However, this is the company's main number and may route calls to various departments. For direct customer service, live chat or email is recommended, as these are available 24/7.
