Log in securely and access your Wildz account

To log in to Wildz, open the website or mobile app and enter your username and password. Wildz will then ask you to confirm an additional authentication method you set up during registration. This protects your account from unauthorised access.

Each time you log in, Wildz automatically checks whether your account is listed in the central OASIS self-exclusion register. An existing self-exclusion blocks access for at least 24 hours. Following a long-term self-exclusion (at least 3 months), 4 weeks must pass before you become eligible for new bonus offers.

Don't forget that your identity must be reverified every 12 months. When this verification expires, deposits and play will be blocked until you submit new documents. Withdrawals remain possible, or you can close your account and withdraw your balance.

If you've forgotten your password, click 'Forgot password' on the login screen. Wildz sends you a recovery link to the email address you provided during registration. Follow the instructions in that email to set a new password.

If you no longer have access to your registered email address or phone number, contact Wildz customer support. The support team can verify you and assist with restoring account access. Never disclose your password to support – Wildz will never ask for it.

Wildz is available on desktop browsers and mobile devices. You can log in on any device using the same login details. The mobile website works on all modern smartphones and tablets and offers the same features as the desktop version.

Currently, Wildz does not offer native mobile apps. Access is exclusively via web browser. Make sure your browser is up to date and that you check your internet connection for security – don't use public WiFi when entering sensitive information.

Wildz encrypts your login details and all transactions with modern security protocols. Your account is protected with multi-factor authentication, which you activated during registration.

Regularly check your account activity on the 'My Account' page. If you notice suspicious activity or believe your account has been compromised, change your password immediately and notify customer support. Wildz investigates suspicious activity and can review or reverse transactions.

• Use a strong, unique password
• Enable your secondary authentication method
• Log out when using a public device
• Review your active sessions regularly
• Never use a VPN – Wildz terminates accounts using VPNs
• Don't share your login details with anyone

Wildz may suspend your account if a breach of the terms and conditions is suspected – for example, suspicious gaming behaviour, repeated failed verification attempts, or chargeback requests. The account will be blocked pending review.

If your account is suspended, contact customer support to find out why. In some cases, the account can be restored after review. In other cases, the suspension may be permanent – particularly for breaches of bonus abuse rules or suspected fraud.

If you've activated a 24-hour self-exclusion through OASIS, your account will be blocked for that period. After this time expires, you can log in normally.

Wildz stores your identity documents, address details and payment information in encrypted form. This data is required for account verification, fraud prevention and compliance with legal requirements. Your data is not shared with third parties unless required by law.

Wildz's licence requires the company to retain your personal data to verify your identity and protect you from the gaming venue. Every time you log in, we check whether you are on a list of excluded players.