Age restrictions and age verification
Wildz is exclusively available to players aged 18 and over. When registering, you must confirm that you are at least 18 years old. Wildz carries out comprehensive identity checks to ensure that only eligible players have access to an account.
Identity verification is carried out via an online process in which you must submit a valid form of identification (passport or ID document) and a selfie. If necessary, additional documents such as utility bills may be requested. Your identity must be re-verified at least every 12 months; deposits and play are blocked until verification is complete.
Deposit and stake limits
Wildz allows you to set daily, weekly and monthly deposit limits. This helps you keep your gaming budget under control and prevents you from playing beyond your means.
1.000 EUR enforced by the German licensing authority. This limit cannot be increased. Betting limits (daily, weekly, monthly) can also be set on your account to restrict the amount you can stake per gaming session.
Self-exclusion and pause
You can self-exclude from Wildz by using OASIS (the central German exclusion system). A self-exclusion lasts a minimum of 3 months and blocks your account for both deposits and play. You can, however, continue to withdraw your account balance.
A faster option is the 24-hour panic button, which activates an immediate 24-hour exclusion. This provides a short-term solution when you need distance urgently. Reduce your limits immediately in your account; if you wish to increase or remove limits, a 7-day cooling-off period is required.
Every 60 minutes whilst playing, you automatically receive a reality check notification reminding you of the time elapsed. This is an important tool to prevent you playing longer than you intend.
Loss limits and session time limits
You can set a loss limit for a specific period to cap the maximum amount you can lose. Once this limit is reached, you cannot continue playing.
Session time limits restrict how long you can play in one sitting. Once you reach the limit, you must log out, which helps you avoid extended play sessions.
Local support resources and assistance
If you are struggling with gambling addiction, there are several resources available to you in Germany. The Federal Centre for Health Education (BZgA) provides information and advice on gambling addiction.
Wildz offers 24/7 customer support via email at [email protected] and via live chat. Wildz staff can help with questions about limits, exclusion options or resources, but they cannot provide medical or therapeutic advice. For serious concerns, contact specialised support organisations.
FAQ
What is the monthly deposit limit at Wildz?
Wildz is subject to a cross-operator monthly deposit limit of 1.000 EUR enforced by the German licensing authority. This is checked through the central limits database (LUGAS). This limit cannot be increased or removed.
Can I self-exclude my account?
Yes. You can self-exclude via OASIS (the central German exclusion system), with a minimum duration of 3 months. A self-exclusion blocks deposits and play, but allows withdrawals. There is also a 24-hour panic button for immediate short-term lockouts.
How does reality check work at Wildz?
Wildz automatically sends a reality check notification every 60 minutes during play. This reminds you of elapsed time and helps you monitor and limit your gaming sessions.
What is the minimum age to play at Wildz?
Wildz is available exclusively to players aged 18 and over. During registration, you must confirm your age. Wildz carries out identity checks to ensure that only players aged 18 and over can play.
What is a 7-day cooling-off period for limit changes?
7-day waiting period. This gives you time to reconsider your decision. The cross-operator 1.000-EUR limit cannot be increased.
